Event Log.
The screen was designed as an admin tool to help our support and development teams efficiently track, monitor, and manage all platform events in real time, ensuring smooth operations and quick issue resolution.
My role: UX design, UI design
Timeline: 1 month
Problems.
Too technical, resulting in low usage.
Our support team found it too technical and had difficulty understanding its value, which resulted in low usage and limited adoption within the team.
User Research.
Throughout development, I used various tools and research methods to create
the best solution.
Usability testing
Session recordings (via LogRocket)
We analyze user behavior to identify pain points and areas of friction.
User interviews
We gather qualitative insights into their workflows and pain points.
Market research & competitor analysis
Additionally, we researched Industry standards and best practices in event history.
Solutions.
Our research highlighted three key areas for improvement:
Smart Filtering for Quick Access
We added a sidebar filter to help the support team quickly find relevant events without sorting through excessive data.
Translating Code into a Clear Visual UI
The most relevant events were account updates, so we translated the code into a clear, structured UI. This provided a clear “before and after” view of configuration changes, making it easy for the support team to track modifications.
Highlighting Overrides
We redesigned the table with a clear visual marker for overrides, making it easy for the support team to identify issues faster.
